the new dp@large is on a roll!

Can you believe we made it past 92,000 hits in July and it hasn’t slowed down! I better learn to spel and start behaving myself!

Here are the latest posts…

Is Manchester United the best in the world?

Hugh Green #99

Roberto Clemente

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A drop of scotch!

Saudi authorities behead Nepalese housemaid

Impeachment 101

Make yourself uncomfortable

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Funny Ham Food

Asian tiger mosquito

James Garner

Dagwood Sandwich

Plus lots of other interesting articles too…. you should check it out with just a click…  http://dpatlarge.com

Click here to read latest posts on the new dp@large.

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 dp@large has a new home

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My email is dpatlarge@yahoo.com

 @dpatlarge and @dpatlarge2

Your comments are always appreciated and welcome!

Click here to read latest posts on the new dp@large.

You can get with this! Or you can get with that!

You can get with this! Or you can get with that!

This customer service lesson is so simple I almost decided not to write it out. I will share with you what happened and what I think should have happened. Tell me if you agree.

Here’s the story.   I own a pair of Lucchese boots. I’ve had them for a year. It’s a nice pair and I often get compliments. Someone once told me if I was wearing them standing next to a Lamborghini, I would notice your boots. That’s a nice compliment. I never thought they were that spectacular. Anyway, I am in my favorite western store and tell my boot guy, “hey my boots are starting to wear and I want to have them a good long while.” Boot guy looked at them then produced a business card from his shirt pocket. It’s the card from a repair shop. He says, “these guys are the best around.” BG suggested that I drop them off and told me I could even use his name. I send all of my customers his way he says. Best around?  Nice one! BG. Good enough for me.

lucchese

I dropped by the repair  late Saturday and showed the card to the counter man who turns out to be the owner. His name is on the card. I tell me he came highly recommended by BG and asked if he could remove the wear on my boots. “Sure”, he said, “when do you need them?”  I said, “No hurry, how about end of the week?” He tells me, “Not a problem, pay me now though, total is $65”. Good thing I wasn’t at an auction! I handed him my AMEX without flinching. I am thinking, Boot Guy told me he was the best and you pay for the best. Go for it. I walked away with a claim check.

Waiting the week it kept popping into my mind that if repair guy is indeed the best, if he has all this equipment, my boots are going to look great… repaired, polished, ready to go. I was excited just thinking about it. I returned to the shop, the owner helps me once again, pulls a shopping bag to the counter and there they are. Repair Guy Owner quickly pulls them out and shows me the soles. I say great. He drops them back into the bag and off I go. I get them home… they weren’t polished.

I was disappointed more than anything. I can put a shine on them myself, not a problem. Hearing he was “the best” put a reasonable expectation in my mind that something more valuable than $65 was going to happen.

I guess this is what I was expecting. When I told him I was referred by BG, the first thing RG should have asked me was… “have you ever been in my shop before?”  RG should have also told me “you have a nice pair of boots here and since you are a new customer, I will make sure I get the work done perfectly, so that if you… you know, stand next to a lime green  Lambo or somethin’, people will notice your Luccheses.”

That’s reasonable, right? That’s the sell. Sell the sizzle? Right? He should have also made a note to contact my guy, (actually it is his guy) at the boot store to say “THANKS”. He should have mentioned “keep sending me customers you think I can help and drop by so I take care of you too.” Then maybe give him MORE CARDS, a brochure, a Baja Fresh gift card or something.

Then, do the work perfectly the first time. Before handing the boots back to me. Dress the heels, cover them in boot wax and take them to the buffer machine and put a mirror finish on them. THEN put them back in the bag.  I figure that would take him 2 minutes at the most and cost next to nothing.

When I come back. SELL me on how great they look. TELL me…

“I polished them especially for you and dressed the heels and soles and SINCE YOU ARE A NEW CUSTOMER AND I MAKE A LIVING BY EXCEEDING my customer’s  EXPECTATIONS.”… “WHICH not to mention GROWS MY BUSINESS, oh, did I say… I polished them MYSELF for YOU.”

Pretty simple, huh? Unreasonable?

green lambo

I would have been forced at that point to tell everyone looking at (not my Lamborghini) … I’m a Corvette guy… about the guy who takes care of my boots.

If it were your business…you would have right?

Did I tell you I have another pair that need new heels? I am looking for a boot repair guy. I am open to suggestions.

Cheers!  -dp

Your comments or own experiences are always welcome. :0

Best elevator pitch ever

I was leading a job seeker workshop group the other day. Folks from all walks of life.  We were talking about self confidence, making a good first impression, and how to best introduce ourselves when we meet people for the first time.

The task was to sit down with a piece of paper a craft a “30 second elevator speech.” Each person took their shot at it. One in particular silenced the room. Let’s call it a walk-off home run. It was Roger, an unemployed Carpenter. He said…

“I make beautiful chairs.”

 

i-make-beautiful-chairs

Silence.

The class sat stunned. Some put their pens down.  One guy said.  ”Wooden would’ve made it 5 damn words!” which made the group erupt in laughter.

Truly a defining moment in elevator speeches.

I have never heard one better!

dp@large

Quotes about success and being successful

Quotes about success and being successful.

One the things famous and successful people do is they say things that other people want to hear. After they hear what they have to say they want to repeat what they heard to their friend, co-worker, or brother over a cup of Earl Grey.

Well, just in case you haven’t heard any good ones lately, you have no idea what I am talking about, or you just need to restock your supply of quotes on your way to tea and crumpets with Uncle Larry, try these on for size.

Maybe someday, you need one or two for your IPO roadshow. Yes, they serve Earl at roadshows.

1. “The best way to predict the future is to create it.”
Peter Drucker

2. “Winners never quit and quitters never win.”
Vince Lombardi

3. “Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma – which is living with the results of other people’s thinking. Don’t let the noise of other’s opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.”
– Steve Jobs

4. “My biggest motivation? Just to keep challenging myself. I see life almost like one long University education that I never had — everyday I’m learning something new.”
– Richard Branson

5. “Every time you state what you want or believe, you’re the first to hear it. It’s a message to both you and others about what you think is possible. Don’t put a ceiling on yourself.”
– Oprah Winfrey

6. “It’s fine to celebrate success but it is more important to heed the lessons of failure.”
– Bill Gates

7. “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”
– Warren Buffett

8. “One of the huge mistakes people make is that they try to force an interest on themselves. You don’t choose your passions; your passions choose you.”
– Jeff Bezos

9. “I have not failed. I’ve just found 10,000 ways that won’t work.”
– Thomas Edison

10. “Logic will get you from A to B. Imagination will take you everywhere.”
– Albert Einstein

11. “As long as you’re going to be thinking anyway, think big.”
– Donald Trump

12. “Success is walking from failure to failure with no loss of enthusiasm.”
Winston Churchill

13. ”Genius is 1% inspiration, and 99% perspiration.”
– Thomas Edison

14. “Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do. So throw off the bowlines. Sail away from the safe harbor. Catch the trade winds in your sails. Explore. Dream. Discover.”
Mark Twain

15. “The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.”
– Vince Lombardi

16. “If you cannot do great things, do small things in a great way.”
– Napoleon Hill

17. “I don’t know the key to success, but the key to failure is trying to please everybody.”
– Bill Cosby

18. “Success is not what you have, but who you are.”
– Bo Bennet

19. “Entrepreneurship is living a few years of your life like most people won’t so you can spend the rest of your life like most people cant.”
– Warren G. Tracy’s student

20. “To win without risk is to triumph without glory.”
– Corneille

21. “Keep away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great.”
– Mark Twain

– Christopher Morley

23. “Whatever the mind can conceive and believe, the mind can achieve.”
– Napoleon Hill

24. “Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.”
– Albert Schweitzer

25. “What is not started will never get finished”
Johann Wolfgang von Goethe

26. “When you cease to dream you cease to live.”
– Malcolm Forbes

27. “Formal education will make you a living; self-education will make you a fortune.”
– Jim Rohn

28. “The most valuable thing you can make is a mistake- you can’t learn anything from being perfect.”
– Adam Osborne

29. “A leader is one who knows the way, goes the way, and shows the way.”
John C. Maxwell

30. “The function of leadership is to produce more leaders, not more followers.”
Ralph Nader

31. “Choose a job that you like, and you will never have to work a day in your life.”
– Confucius

32. “Your most unhappy customers are your greatest source of learning.”

dp@large

The 10 most easily stolen ATM card PINs

The 10 most easily stolen ATM card PINs.

How safe are your debit and credit cards?

data

Did you know that 11% of PIN numbers in the US begin with 19**?

Identity theft and fraud affect millions of Americans every year. And depending on how much thought you put into your personalized PIN, you could be at a greater risk than you realized.

So what constitutes a safe PIN number? A new study from DataGenetics lists the top 10 most-used PINs. And because they are the most commonly used PIN numbers, they are by default the least safe PINs.

According to Forbes, the United States and Mexico are home to the greatest number of credit and debit card thefts around the globe. Forty-two percent of Americans say they have suffered from some form of card fraud, a study from Aite Group and ACI Worldwide shows.

The Department of Justice says that about 10 percent of all Americans suffer from credit card fraud each yearand another 7 percent have their debit cards hacked or stolen. More than $5.5 billion in theft is attributed to credit card fraud each year.

The DataGenetics study says that credit and debit card thieves are able to successfully guess more than 25 percent of stolen card PINs within 20 attempts.

And no surprise: the worst PINs are those that are overly simple or sequenced, i.e. “1234.”

WTOP notes that the best PIN numbers are those “with no special significance.” And in the case of the study, DataGenetics said the least used PIN is “8068.”

The 10 most-used PINs:

  1. 1234
  2. 1111
  3. 0000
  4. 1212
  5. 7777
  6. 1004
  7. 2000
  8. 4444
  9. 2222
  10. 6969

I would go to the bank and change mine right away.  Don’t post your new PIN on Facebook either!

dp@large

Link

Firing of Paula Deen latest proof of double standard.

I am probably wrong and you are probably right. This is strictly my opinion so if you don’t like it… well…

Paula Deen got fired for admitting she made references to slavery and admitting the use of the N word. I am not clear that she said these things on the air. Her offices, her show prep, kitchen studio, etc are considered her work space so if she said these things in that setting…Houston, we have a problem.

You don’t even have to like her… or her show. Not the point really, the point is… it is time to stop using the N word altogether.

Personally, I find the N word used in any manner detestable, degrading, and disgusting. I think that because my parents taught me racism was wrong when I was a kid in the 60’s. I grew up in a melting pot. I know racial tension. I lived it. I didn’t like how it made me feel.  I hate racism. I hate when we hate because of what a person eats, thinks, believes, how they pray, what they wear, how much money they make, how they smell, where they live. I want you to find a way to be your best. I want to see you bloom. I love the underdog. I marvel at the waste of limited thinkers. People who argue their limitations live in a little box.  I don’t ever want to say CAN”T in front of another human being. That’s just me.

Have we as a society not learned from and moved on from the pain caused by name calling, hate speech, torturing, scarring, killing, and all kinds of evil doing to one another because on skin color?  May I ask you a question? Did you get to pick your skin color when you were born? When will organized ignorance cease?

We glorify those who lead us, who educate us, who try to  improve our lives. Not all of the people who influence us and our society are perfect human beings. Who is perfect after all? Don’t we pick and choose who we love and who we hate? Is Paula perfect? Lil Wayne? Brent Musberger? Fuzzy ZoellerTell me who is. Are you? I’m not…as far as I know.

Didn’t we hate Lebron James for a couple of years? Now look. What changed there? Did he change that much, or did our attitude towards him change? Maybe we just learned more about him and now understand him better. Now people think he is a hero. 

Sometimes we just find heroes in events. Heroes do things that no one can argue with. They earn everyone’s respect. When I say…. the gentleman who landed that airplane in the river and kept it above water until everyone got out… you go to the visual of those people standing on the wing of the plane in the middle of the river. You may not recall which airline, which river, or the name of the pilot. But your mind goes there to the image of the people on the wing of the plane in the water.  You go to that gentle soul, that humble man. He explained it by saying, “All I did is what I was trained to do.” He then faded away. Out from the spot light. Hero. End of story.

Sully and his plane

Some of our heroes were taken from us. Ayrton Senna, Versace, John Lennon, JFK, Dale Sr, Dr. M. L. King, Marilyn, Michael Jackson,  Stevie Ray Vaughn.

Some did themselves in. Jimi, Janis, John Belushi, and an incredible list of others. Imagine the lifetime output of these men and women ha they been able to endure.

Some lived long and quiet lives and some just could never put down the spotlight…Gene Hackman, Joan Rivers.

A few we were even glad to see go.

We let the people we look up to establish our standards of behavior. Like it or not. Elvis did a lot for you. So did Eli Whitney, Abraham Lincoln, Muddy Waters, Charlie Chaplin, Andrew Carnegie, Henry Ford,  Miles Davis, Rosa Parks, your teachers, your family doctors, the man at the bank who gave your parents a mortgage in 1959,  Eric Dickerson. Sandy Koufax, Bo Jackson. Everyone before you set standards you were meant to live by as our society progressed.

The Food Network  exists as a profit making vessel for those who choose to invest in it, own it in whatever form, or support it through advertising, or consume the shows which technically could be considered an artist’s work product. You know the drill. For the everyday JOE, The Food Network is entertainment. As such, Paula Deen is an entertainer. Do you follow me? She was raised in the south. She has her own life experience, her own perspective. Her life and attitudes were shaped by those around her and as she grew up. She came to believe the things she knows and believes today as an adult by her early influences.

Don’t get me wrong…racism is never ok. You can explain away or justify anything, even jumping off a bridge.

Paula is an American citizen and is free to express herself in any damn way she chooses.  ( unless of course she is a Verizon customer then she better be careful! )    🙂

Let’s hip hop over to another form of entertainment.

Record companies exist as a profit making vessel for those who choose to invest in them, own them in whatever form, or support them through advertising, through purchase of the artistic work product, or the products of their sponsors. You know the drill. For the everyday JOE. The record producers, record companies, along with musicians are in the entertainment biz. Am I wrong? As such, a rap artist  is an entertainer. Do you follow me?

Have you ever heard hip hop music? If the answer is yes, then I am willing to bet you have heard the N word in the music somewhere. You almost can’t ignore it.   A few years ago, a high profile hip hop music mogul, with a mansion, a hot wife, the  fancy cars, etc. defended the use of the N word in hip hop as a necessary artistic device for the artist to express their personal life experience growing up in the ‘hood. Really? In 2013?

It’s like saying that rat bastard Monet and his available light, or Picasso and those damn eyes on the same side of that bitch’s face, or what the hell was with Miles? Or that soup can thing? Really Andy?  Using the N word is not art and it is not an artistic device. It is something else.

In my opinion, there wasn’t a big enough truck to haul that load of Mogul crap away.  Best part of it, Mr. Mogul got away with it.. people agreed…the media lined up and adored his words.

Today they remix the songs your hear on the radio to INCLUDE THE N WORD so they will PLAY IN THE SONGS IN CLUBS. That’s vulgar plain and simple.

I was in a high profile Vegas night club not long ago. The DJ was from LA. The music he was playing was an onslaught of N words. Filthy, vulgar lyrics, Endless N words, F words, P word, bitches this, bitches that. The music was an assault. It was beyond edgy. I had a sense that the music put the crowd on edge. It never stopped. I found the music offensive. I was not entertained.

The crowd was mostly Caucasian. People paid $50 to go in at the door. All this to be cool and listen to a DJ spin racial slurs, derogatory and demeaning phrases against women, and describe sex acts and body parts. The DJ was paid as an entertainer. Just like Paula.

Anyway, sure, a Hip Hopper has their own life experience and as an American citizen is free to express themselves in any way they like. Just like Paula.

I have a choice about how I spend my $200 on Saturday night. Let me tell you, my choice is not listening to the N word being blasted over a PA system until 5 am. I hope the highlight of any night on the town is not DJ somebody screaming ” PUT YOUR FUCKING HANDS UP.” 

There is more to life. Corvettes, amusing little Cab Savs with nutty finishes, 6 foot tall smoldering hot brunettes named Blair who would just as soon wait for you in the lobby of the palms as they would stand you up for a lunch date. Life is Junior Wells , Bo Diddley, Buddy Guy, a handful of fresh habaneros, 91 Kenny Burrell songs in row, or uni over hot rice with an ice cold Asahi Super Dry.

Isn’t it funny that who says the N word makes it right or wrong.

Our Hip Hoppers can say N 36 times in 3:53 seconds and make millions. Paula says it  and loses a TV show. Don’t hate Paula, hate the double standard.

Like it or not, agree with me or not…. I think it is…. a double standard.Tell me if I am wrong… Double standard or no?

And that’s just the world of entertainment.

What happens in the streets? In high schools? On workplaces? In neighborhoods?  Oh, you never hear the N word there? Right!

I’ll drop you off on the corner in some the neighborhoods I know. You N word till you hit the ceiling. I don’t mean a little. I mean a lot. I mean at the top of your lungs. Go ahead, express yourself, the N word is an established artistic device. We’ll even stick around and video the whole thing and send it to your boss on Monday morning. You don’t need an entertainer contract. You are free to speak. You won’t offend anybody. Double standard? Hell no! Ain’t no big thing. Just a word.  

Knock yourself out. I won’t need to come back for you.

Here is a link to a funny story that will make you laugh. I promise! -dp

Kindly like my posts if you like my posts. Follow my blog too!   thanx & cheers!  -dp

Building a business the old fashioned way… Make something from nothing!

Building your business the old-fashioned way… Make something from nothing!

Call it bootstrapping if you want. You don’t need to inherit $4 million from Uncle Joe to get started. You also don’t need to drop out of Harvard either.

Just follow a few simple rules.

Rule 1: Slice and dice your business idea.   Why do you think it is worthwhile? Who else thinks so? Has it been done before? How do you differentiate your idea from everyone else’s version of the same thing? Being self-critical costs nothing. Poke holes in your idea. Rearrange it on paper. Find the flaw. Build in workarounds if you can’t solve it right now.  Get in the game how and let things evolve. Don’t try for perfect on the first day of business.

“Gimbel Brothers Store 

Rule 2: Find a mentor.  Find someone who can challenge you. Ask them to pick apart your idea. Take the input back to the drawing board. Don’t take it personally. Listen carefully. Start the debate. Map it out. Pros and cons of this way or that? Identify people who have been there already. What roadblocks did they overcome? What did they expect? Listen and learn. You aren’t trying for perfect. Let things evolve.

Rule 3: Focus on the needs of your customer. Why are they doing business with you? What do they want? What can you deliver that no one can? You need a variety of ideas. Don’t walk around saying “I have a lot of people who want x” when in fact it one customer. In designing the product or service…think like the customer. Not sure what your customers are thinking about their last visit? Call them and ask. My buddy ran a pizza business. He used to deliver pizzas himself. He would stand in the doorway and watch them react to the customer opening their box. He used to ask them… “what should I tell the boss?” then he listened. Brilliant doesn’t have to be complicated.

Rule 4: Reinvest back into your business. Don’t pay yourself yet. Spend the early dollars on building the customer experience. Spend the early dollars on refining the product or service.

Rule 5: Smart is cheap and unexpected. Maybe you don’t need a phone line in the store? Let customers IM you if they want to talk. Even grandma can do it. Think about it.

Rule 6: Get the business out there in the spotlight ASAP. Just like in Rule #5…Smart, cheap, and unexpected. Fortunes have been made on air ware. Learn from it. Publicity before the launch lets you tweak here and there. Don’t sit there. Do it. Start now.

Rule 7 Listen to your Mother. First of all, you need to be able to keep a secret when it benefits you. My mother used to say all the time.  Gimbels doesn’t tell Horne’s its business.”  If you are from Pittsburgh, ask your Mom or Dad what that means. Keep the internal workings a secret. Don’t post your early strategy on-line for the world to see. Learn to operate in stealth mode. It is a competitive advantage that will pay you back.